LightShift Associates, LLC
Where Strategy Meets Reality

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Process Development / Improvement
Strategic Planning
Program Management

We have over 35 years of experience in the development and improvement of work processes. These skills have been applied in government, private sector, and non-profit organizations.

We provide a range of process services, including As-Is process capture, To-Be process definition, process governance, process implementation, and process maturity measurement. 

While our approach strongly relies on a cross functional team effort, it also recognizes the need to provide the material needed to make progress. We can provide the overall process development/improvement plan and methodology.   We also provide sample and draft products of process characterizations and all associated documentation and artifacts.

We bring the following process development/improvement experience to bear on each engagement:
  • Development of a process for making government decisions in times of national crisis.    
  • Development of national assisted housing needs for the US Senate Appropriations Committee. 
  • Assessment of CMMI, ITIL, and organizational process maturity at numerous Harris Corporation divisions.    
  • Development and implementation of a Business Process Management methodology for use by all Harris Corporation business units for process improvement activities.
  • Development and implementation of a model of organizational maturity for the IT organization at Harris Corporation.
  • Development and implementation of the service management processes for 20 IT services at Harris Corporation.
  • Development of a new product development process for Harris Corporate Headquarters.
  • Development of a portfolio management process for Harris Corporate Headquarters.
  • Development of a maintenance and service process for the military and EMS radio business at Harris Corporation.  
  • Development of equipment maintenance and provisioning model for the Census Bureau. 
  • Development of processes for the creation of geo-spatial products for the US government.  
  • Development of a process for expanding the scope of the Mentoring In Medicine program in New York City.